Return and Refund Policy
First, if you have need to consider a return and refund, you've likely ordered a product from us, which means we owe you a "Thank You!" Nothing makes us happier than working with our wonderful customers to create beautiful products that reinvent a space. But, in the case that something doesn't work out, we are eager to work toward a solution. Here are some things you should know:
Standard Product Lines
For all of our standard product lines, we are happy to fix any manufacturing issues by remaking a shelf, sending more supplies, or take a return and refunding your purchase within 30 days of your receipt.
For these items returned on buyer's remorse, we simply ask for a 15% restocking fee to keep our prices low and cover costs of return shipping, refurbishing, and repackaging the items.
Custom Made Products
Due to their specific built-to-order nature, we do not accept returns of custom items. If there is a manufacturing issue with a custom item, we are happy to fix it, or rebuild and replace the product.
To initiate a return, please email us at firstname.lastname@example.org. Kindly include your order number in the email with a short description of the issue and we will reply within 24-48 business hours to address the next steps. In case of a return, we will apply a refund within 24-48 business hours once the return has been received back to our shop.