Refund / Return Policy
We hope to craft products that would never require a return and refund, but in the case that something doesn't work out, we are eager to work toward a solution.
Standard Product Lines
For all of our standard product lines, we are happy to fix any manufacturing issues, or take a return and refund your purchase within 30 days of your receipt.
Custom Made Products
Due to their specific built-to-order nature, we cannot accept returns of custom items. If there is a manufacturing issue with a custom item, we are happy to fix it, or rebuild and replace the product.
To make a claim, please email us at firstname.lastname@example.org. Kindly include your order number in the email with a short description of the issue and we will reply within 24-48 business hours to address the next steps. In case of a return, we will apply a refund within 24-48 business hours once the return has been received back to our shop.